RapidScale: Combining Complex Acumen with a Powerful Concentration on the “People” Aspect of Engineering

RapidScale is a managed cloud services and solutions company that stresses technological acumen, sizeable deployment overall flexibility, and a relentless focus on purchaser fulfillment.

A Cox Business firm, RapidScale serves clientele of all varieties, from compact corporations to substantial, globally distributed enterprises. This involves shoppers in several industries, among the them automotive, instruction, monetary products and services, health care, hospitality, insurance coverage, lawful, logistics, production, non-revenue, authentic estate, retail, and program.

Primarily based in Raleigh, NC RapidScale operates cloud infrastructure in 6 Tier-3 worldwide colocation environments  in California, Illinois, Texas, Virginia, the Netherlands, and Hong Kong.

We not long ago caught up with Duane Barnes, common supervisor of RapidScale, and Robert Bergman, cloud expert services strategist, to study additional about RapidScale’s solution to cloud solutions, its focus on client fulfillment, the spectacular raise in need for Desktop as a Assistance (DaaS) methods, and its do the job with VMware.

“We present a total portfolio of advanced managed cloud expert services, but what truly sets us aside from others is our cloud expertise in application shipping, our emphasis on stability and compliance, and our motivation to the ‘people’ aspect of technologies,” explained Barnes. “Our workforce understands IT challenges and strives to support corporations obtain the gains of the cloud without the need of the burden of owning to understand the engineering.”

The corporation presents expert services that are a a single-halt shop that IT leaders can convert to for stop-to-end methods with simplified pricing and a substantial-touch guidance team that is constantly there to assistance IT administrators and frontline consumers.

“Most importantly, we build all the things around a relentless effort and hard work to sustain the industry’s primary client pleasure,” Barnes adds.

This keen aim on buyer service and assistance is reflected in Rapidscale’s enviable buyer pleasure scores. At the conclusion of each help ticket, clients are questioned to level their working experience with the firm on a scale of 1 to 5, with 5 staying the finest. The marketplace average is 3.6. Rapidscale’s newest consumer gratification rating in March of 2021 was 4.78.

“We’re really adaptable for our clients,” says Bergman. “Some want to absolutely outsource the IT purpose to us, other people want to co-control it with us, and some simply just want to get edge of our state-of-the-art network and the skill we give them to regulate and preserve the total breadth of services we present as a result of a single pane of glass. Importantly, we actively resolve any troubles people encounter on behalf of the IT departments, who entrust their mission-critical IT functions, details, and applications to us.”

This higher-contact approach applies to all of RapidScale’s alternatives. This involves its core choices of Infrastructure as a Support, Backup as a Company, Catastrophe Recovery as a Provider, Cloud Protection, SD-WAN, Microsoft 365, Identity as a Company, and Managed Unit-as-a-Services.

Not surprisingly, with much more people today operating remotely, this customer-targeted strategy also applies to RapidScale’s in depth DaaS solution, which is encountering increased desire than at any time prior to. The firm has made available DaaS considering that 2008.

Barnes notes that most companies have limited IT means, and all are getting questioned to operate less than added complexity. This incorporates supporting a distributed workforce that is becoming more and more mobile even though also providing crucial applications, ensuring that information is protected, extending the life of older products, and avoiding any disruptions that influence users’ productivity.

“On best of all that, IT is remaining regularly questioned to do all of this with considerably less funds,” Barnes suggests. “They are also striving to give their customers the most present day running technique encounter on the most up-to-date hardware, which is less complicated to realize with DaaS than it is to deal with prolonged classic hardware refresh cycles. The cloud presents the capacity to address most, if not all, of these problems but going there isn’t without having its problems. This includes the actuality that a lot of staff are now distant and not in the workplace, which makes a lot of complexities not only for end users, but also for company companies that aren’t acquainted with supplying DaaS and may perhaps not know wherever the troubles typically lie.”

RapidScale’s DaaS options VMware’s Horizon platform, which is a sturdy multi-tenant environment that utilizes VMware Dynamic Atmosphere Manager (DEM) for taking care of person profiles and NSX Enterprise for integration across vCenters and networks. Digital desktop solutions include both equally persistent and non-persistent desktops, economical session-based mostly hosts, and desktops with innovative graphics (GPU) functionality.

“We use VMware’s Horizon platform for the reason that it is highly scalable and secure, and gives us the capability to deliver a virtual desktop expertise for our clients that is very equivalent to what they get with a actual physical workstation,” adds Barnes. “Being VMware Cloud Confirmed also reinforces our worth proposition as a solid and well-informed husband or wife in the VMware ecosystem and as an asset to companies seeking to offload portion or all of their IT obligations to the cloud – all without the need of acquiring to get worried that their husband or wife can’t take care of the responsibilities associated. With VMware’s stamp of approval they know every answer will be efficient and can be reliable.”

Find out additional about RapidScale and its partnership with VMware here.

Copyright © 2021 IDG Communications, Inc.